Terms and conditions

About our shop

Products in this webshop are sold by Substantum Oy (VAT FI22856467). We sell products worldwide if not especially forbidden by Finnish laws. Prices on this website include taxes and fees in Finland. Customers are responsible for possible import taxes and duties. We reserve the right to change prices and shipping costs at any time.

Order process

Orders are placed on www.finland-shop.fi through the shopping basket functionality.
We will confirm every order with an email message which notifies the total price of the order, shipping costs and the ordered products. Customers are required to give correct contact information during the order process, including delivery address, email address and mobile phone number for communication.
The customer accepts these delivery terms by placing the order.

Payment methods and terms

Payments are made through Checkout Finland Oy‘s service, their terms and conditions apply.

Delivery methods and shipping costs

We ship orders the next business day. Shipping costs include shipping and packaging expenses and material. The customer can check the shipping costs after selecting the shipping options and delivery country. All shipment methods are trackable.

Return policy for customers based in the European Union

Private customers based in the European Union have the right to cancel their order within 14 days from the receiving it, return the goods and receive a refund. Returned items needs to be unopened and unused.

This return policy doesn’t apply to customers outside the European Union.

Following information needs to be attached to returns:

  • order number, customer name and address, phone number, email
  • bank account information

Return address:

Finland Shop / Substantum OY
Rautakiskonkuja 5 B 13
02650 Espoo
Finland

We will refund the goods after receiving the shipment. Customer is responsible for paying the shipping costs for returned goods.

Orders with faulty or damaged items

If items have been damaged during transportation or a wrong product has been shipped the customer should immediately notify us by email at sales@finland-shop.fi or by mail:

Finland Shop / Substantum OY
Rautakiskonkuja 5 B 13
02650 Espoo
Finland

The notification must be made within 14 days of receiving the order. We will either refund or replace faulty or wrong items.